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Frontgate Shipping Policy and Costs

Shipping policy

Frontgate offers three types of delivery ranging from next day to up to 7 business days:

1) Standard delivery takes between 3 to 7 business days

2) Express delivery - delivered within two business days. Orders need to be placed before 3:00 PM EST Monday through Thursday and before 10:00 AM Friday. Note that deliveries to HI, AK, and PR will require the Express Delivery service. Express Delivery applies only to orders placed before 3:00 PM EST Monday-Friday.

3) Next day Delivery - delivered within one business day. Orders need to be placed before 3:00 PM EST Monday through Thursday and before 10:00 AM Friday

Frontgate also offers two further optional delivery services at an additional cost to the Standard Delivery charge. These services have a minimum charge (see costs below):

1.     Through the Door (Truck) - Delivery takes between two and three weeks from the date of shipment. A 4-hour window will be given within the business day (8 am to 4 pm). The time may be extended dependent on the location of your residence.  The delivery will be left in one of the following first-floor locations:

A.    Covered area of your choice

B.    Garage

C.    Inside house (ground floor only)

2.     In-Home - Delivery is within 2 weeks date of shipment. The goods will be delivered to the room of your choice and unpacked, with all packaging removed. Note that assembly is not included in this service. A 4-hour window will be given within the business day (8 am to 4 pm).

Oversized products are based on size and weight and will incur an additional charge (see costs below)

Costs

Orders under $25.00

$5.00

$25.00 to $44.99

$8.00

$45.00 to $64.99

$12.00

$65.00 to $94.99

$14.00

$95.00 to $144.99

$17.00

$145.00 to $194.99

$21.00

$195.00 to $239.99

$24.00

$240.00 to $2,999.99

10% of total

$3,000.00 over

5% of total

 

Additional Service Costs

Express (Two business day) delivery

$ 9.95 additional

Next business day delivery

$ 19.95 additional

Note that for items over 10 lbs. with expedited delivery additional charges may accrue and will be reflected in Checkout.1

International Shipping

International shipping is provided through a partnership with Borderfree and is available for over 100 countries. Note that international order are placed using local currency. Payment can be made using Visa, MasterCard, PayPal, American Express and JCB.

It is not possible to give a cost for international shipping, as each item is calculated at the checkout. Countries that are included in this service are denoted by a flag at the top of the page. A representative from Frontgate’s customer service department will be in contact with a final shipping quote one to three business days after an order is placed.

Note that shipping outside the U.S. and Puerto Rico may be applicable for value added taxes (VAT), or import consumption taxes.

Note that gas-powered products are not available outside the U.S. and Puerto Rico

Note that we are unable to ship gas-powered products, such as gas grills, outside the U.S. and Puerto Rico.

Delivery times are shown in the table below. Note that these are only guidelines and that a specific time will be agreed at checkout.

Destination

Canada Post - Expedited Parcel

Canada

6-17 business days (4-8 days Express Delivery)

 

Global Mail

United Kingdom

7-12 business days (5-9 days Express Delivery)

 

DHL Express

Mexico

5-9 business days

Central America and the Caribbean

5-9 business days

South America

5-9 business days

Europe

5-9 business days

Asia-Pacific Countries

6-10 business days

South Asia

5-9 business days

Africa and Middle East

5-9 business days

Iceland

6-11 business days

Russian Federation

8-18 business days

Australia

6-10 business days

 

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